Privacy Policy
Effective date: May 27, 2026
This Privacy Policy describes how Kiwi Gaming Online Limited ("we", "us") collects, uses, discloses, and retains information when you use kiwigamingonline.com and related services (the "Services").
Information we collect
- Account & profile: name/username, email, password (hashed), age/eligibility confirmations, preferences.
- Gameplay & social: game activity, virtual currency balances, achievements, chat/user-generated content, support interactions.
- Device & network: IP address, device IDs, browser/app identifiers, OS, language, timestamps, approximate location (from IP), log files.
- Payments (if applicable): purchase history and transaction metadata; payment card details are typically handled by processors.
- Cookies/SDKs: identifiers used for login, preferences, security, analytics, and (where enabled) advertising.
How we use information
- Provide and operate the Services, including account creation, gameplay features, and customer support.
- Security, fraud prevention, abuse moderation, and enforcing our terms.
- Analytics, debugging, and improving performance and user experience.
- Communications about your account, service updates, and (where permitted) marketing.
- Compliance with law and protecting rights and safety.
How we share information
We may share information with:
- Service providers (hosting, analytics, support tools, payment processing) that process data on our instructions.
- Advertising/measurement partners where we use advertising or analytics cookies/SDKs; this may involve sharing identifiers and activity for measurement and, in some cases, cross-context behavioral advertising.
- Legal and safety disclosures if required by law or to protect users, our business, or the public.
- Business transfers in connection with a merger, acquisition, or asset sale.
We do not knowingly disclose sensitive data beyond what is needed to provide the Services and comply with law.
Cookies & your choices
You can control cookies through your browser settings and may be able to limit mobile ad tracking in your device settings. If you disable certain cookies, some features may not work. We do not respond to all "Do Not Track" signals; we apply the controls described here.
Data retention
We retain information as long as needed for the purposes described above, including to maintain your account, provide the Services, resolve disputes, and comply with legal obligations. Retention periods vary based on data type, sensitivity, and legal requirements.
Children and minors
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will take appropriate steps to delete it. If age restrictions apply to certain features, you must meet those requirements to use them.
Your rights (New Zealand)
Under the Privacy Act 2020, you have rights to request access to, and correction of, personal information we hold about you. You may also raise concerns about how your information has been handled. To submit a request, contact us using the details below. We may take reasonable steps to verify your identity before responding.
Privacy Act 2020 (New Zealand) notice
We handle personal information in accordance with the Information Privacy Principles in the Privacy Act 2020. You may ask us to confirm what information we hold, request correction of inaccurate information, and limit certain uses of identifiers and online activity shared with analytics and advertising providers where enabled.
To exercise these rights, adjust the cookie/settings controls available in the Services (if provided), use browser/device controls, or email us with the subject line "Privacy Request". If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.
Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.
Changes to this policy
We may update this policy from time to time. The "Effective date" above shows when it was last revised.